"Adequate Use" means personal use of this product (i) for private (as opposed to commercial) purposes, (ii) in conformance with all applicable law, code or regulations (iii) in accordance with manufacturer recommendation and/or instructions n the materials and documentations that accompany the product.
"Formal Warranty Claim" means a claim made in accordance to accordance to the section "Formal Warranty Claims" herein. "Product" means a product (i) that You bought from an authorized dealer or our website new and in it's original packaging, and (ii) whose serial number, if any, has not been removed, altered or defaced.
"Product Defect or Defective Product" means an inadequacy of the product that existed at the time that you received the product from an authorized dealer and that causes a failure of the product to perform in accordance with Sapo U.S.A.'s documentation accompanying the product. Unless such failure has been caused completely or partly by (a) any use other than adequate use, (b) transportation, neglect, misuse or abuse by anyone other than Sapo U.S.A.'s employees (c) alteration, tampering, or modification of the product by anyone other than Sapo U.S.A.'s employees; (d) accident (other than a malfunction that would otherwise qualify a product defect); (e) maintenance or service by anyone other than a Sapo U.S.A. employee; (f) exposure of the product to heat, bright light, sun, liquids, sand or other contaminants; or (g) acts outside the control of Sapo U.S.A., including without limitation to acts of God, fire, storms, earthquake or flood.
"Warranty Period" means the time period during which Sapo U.S.A. must have received your formal warranty claim. The different warranty periods related to product defects are defined below. The warranty period commences on the date when you purchased or received (whichever occurs later) the product from an authorized dealer as evidenced by the authorized dealer's invoice, sales receipt or packing slip. If you do not have written proof of the date of purchase or receipt, then the warranty period commences (3) months after the date when the product left Sapo U.S.A.'s or it's factory evidenced by Sapo's records. The warranty period ends after the time defined below has expired or after you have transferred ownership of the product, whichever occurs earlier. Also, you must call Sapo to obtain a return authorization number (as described under "How to Make a Claim") within two (2) months after you discover a product defect (or should have discovered it, if such a product defect was obvious)
"You" means the first individual person that purchased the product in its original packaging from an authorized dealer. This limited warranty does not apply to persons or entities that bought the product (i) in used or unpackaged form, (ii) for resale, lease or other commercial use, or (iii) from someone other than an authorized dealer.
SCOPE OF THIS LIMITED WARRANTY
PRODUCTS: If a product contained a product defect when you bought it from an authorized dealer and Sapo U.S.A. receives a formal warranty claim from you within two (2) months after you discover such product defect (or should have discovered it, if such product defect was obvious) and before the end of the warranty period for products defects applicable to the affected product, then Sapo U.S.A. will provide you with one of the following remedies: Sapo U.S.A. will (1) repair or, at Sapo U.S.A.'s sole discretion, replace the product, or (2) refund to you the purchase price you paid to the authorized dealer for the affected product if repair or replacement is not commercially practical or cannot be timely made. NOTE: SAPO U.S.A. DOES NOT ASSUME ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES UNDER THIS LIMITED WARRANTY.
CHOICE OF LAW/JURISDICTION: This limited warranty and any disputes arising out of or in connection with this limited warranty ("Disputes") shall be governed by the laws of the state of New York, USA, excluding conflicts of law principles and excluding the Convention for the International Sale of Goods. The courts located in the State of New York, USA shall have exclusive jurisdiction over any Disputes.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION, AND WHICH SHALL NOT BE AFFECTED BY THIS LIMITED WARRANTY. THIS WARRANTY EXTENDS ONLY TO YOU AND CANNOT BE TRANSFERRED OR ASSIGNED. If any provision of this limited warranty is unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect any remaining provisions. In case of any inconsistency between the English and other versions of this limited warranty, the English shall prevail.
Please register your product at www.sapo-usa.com/contact-us. This service may not be applicable and failure to register will not diminish your warranty rights.
CLAIM HOW TO MAKE A CLAIM. In the event damage has occurred to your products, you must follow these instructions (1) call or email Sapo U.S.A. within (2) months after you discover a product defect (or should have discovered it, if such a product defect was obvious); (2) Give a detailed explanation of how the damage occurred; (3) Obtain a return authorization number; (4) Upon receipt of claim form (which may be sent to you after you filed your formal warranty claim), fill out the form entirely; (5) Return the products, shipping prepaid by you (to be refunded if you are entitled to a remedy under the scope of this limited warranty), to Sapo U.S.A. for verification of damage, along with a copy of your original sales receipt and proof of purchase (UPC label or packing slip) for such products the completed claim form, and printed return authorization number on the outside of the return package(the claim form will include instructions for return.
TELEPHONE NUMBERS: Contact Sapo U.S.A. P.O. Box 2040 Merrick, NY 11566 at 516-564-7457
FURTHER PROCEEDINGS: Sapo U.S.A. will determine whether a product defect existed. Sapo U.S.A. may, at its discretion, direct you to obtain a repair estimate at a service center. If a repair estimate is required, you will be instructed on how to properly submit the estimate and the resulting invoice to Sapo U.S.A. for payment. Any fees for repairs may be negotiated by Sapo U.S.A.
TIMING: If you bring a formal warranty claim and fully comply with all terms and conditions of this limited warranty, Sapo U.S.A. will use its best efforts to provide you with a remedy within thirty (30) days after receipt of your formal warranty claim (if you reside in the United States - forty five (45) days if you reside elsewhere), unless obstacles outside Sapo U.S.A.'s control delay the process.